From the moment i walked in, everyone was courteous welcoming helpful professional and sincerely interestested in helping me-everybody. The service rep Darrel suggested i talk to Lilly in sales, i am so grateful to him for doing so. I am very pleased with Freedom, and i will be a returning costumer.
Shaun our salesman was awesome and really took care of us. And so was Robert who handled the financing. Thank you so much and I will be coming back and recommending you all to any friends, family, and coworkers that may be in the market for a new car
I cannot express how pleased I am and have been in all my dealings with the Freedom service writers and other personnel. Mark, who handled the writeup on my Impala when the transmission inexplicably decided I only needed to be able to drive in reverse, was exceptionally attentive to my problem. He kept me informed almost daily as to the progress made. I was especially impressed by the fact that he returned the car freshly washed, a service he was not required to provide. Also, Hollis, who sold me the car originally seemed concerned that the level of service I received was top-notch. It is a pleasure to deal with such professional and competent people.
Freedom attended to three items (of which one required diagnosis) I listed in my online appointment made two days in advance. After more than 5 hours, the vehicle was ready for pickup, but with only two out three items completed. The 3rd item required a part that needed to be ordered and, once received, I would be informed to make another appointment to have the issue further addressed (every visit to Freedom means a two hour time-investment on my side just to get there and back!). Regardless, now one week later, and I have not heard anything back! It's perhaps time to try a different dealership ...
The most annoying factor for this dept is not being greeted and told “we will be with you in just a minute”; I witnessed another customer customer uttering “ I wasn’t sure if were busy or not”; case in point
Our saleswoman was EXCELLENT. She got ALL information requested by me, over text, email, and phone. I could not spend a lot of time in the dealership because I am caring for my wife who had spine surgery. Michele did all the leg work so all I had to do was show up, get my trade in value while I test drove, go over paperwork, and get the paperwork done. Could not have been smoother. Michele also stayed late, no matter how many times I told her that I didn't need her to stay with me. She had a trip she was going to afterwards and she made me feel like I was more important. I will send her any business I can and would definitely make any purchase with her again.