999 Reviews Found
Confirmed Service Customer
I had an Appointment for oil change at 7:00 finally completed after 11:00. Appointment time not honored it was horrible
Carol B.
SAN ANTONIO
Business Response
Hi there, we regret to hear that you are displeased with your recent experience with us. We would like an opportunity to make this up to you. If you are willing, please reach out to us so we can work towards a resolution.
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Confirmed Service Customer
A Positive, they were able to get the work out pretty quickly. I had got a oil change, tire rotation, Fuel Injection service and Transmission flush. Negative, my tire pressure wasnt checked and I had to even out the air across all four tires. Also, for such a big bill no one explained anything under the hood, it was just pay here sign here and go.
Carlos U.
SAN ANTONIO
Business Response
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
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Confirmed Service Customer
I called for an appointment for an oil change. I arrived on time at 2:00PM but had to wait THREE HOURS for a simple oil change. If possible I will NOT be returning to Freedom Chevrolet.
Edward G.
SAN ANTONIO
Business Response
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Confirmed Service Customer
Never been displeased with service at Freedom Chevrolet. The service writer ���Brandi��� is just the best������She is very knowledgeable of your car concerns which includes my Corvette.
Wendell M.
SAN ANTONIO
Business Response
Thank you for taking the time to share your experience with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future
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Confirmed Service Customer
Erica is always a rock star. Had me in and out quick with no hassles.
Matthew Z.
san antonio
Business Response
Hi, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care!
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Business Response
Hello, we are glad we could help! If you have any further questions, please don't hesitate to reach out!
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Confirmed Service Customer
It is ridiculous to have to wait 3 hours for an oil change and tire rotation even though I had an appointment!!! What���s the point in making an appointment if you still have to wait for other vehicles to get done!! There are many Chevrolet dealers in town. Remember that!
Rogelio R.
SAN ANTONIO
Business Response
We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please contact us so we can work with you to make this right.
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Confirmed Service Customer
I made appointment but had to stand in line with all the others that came in with no appointment. There was no reason to make appointment. Supervisor nice but explain the call center is not connected to freedom and therefor they were not obligated to take appointments that day as they were running specials and first come first serve. Not a way to do business.
Jay R.
SAN ANTONIO
Business Response
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
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Confirmed Service Customer
Very good experience just like always, had oil changed and tire rotation. All done really fast, plus I told my son-in-law and he's going to Freedom with his next oil change.
James L.
SAN ANTONIO
Business Response
Thank you so much for your business! We are happy to hear that our team provided you with exceptional service. If there's anything else we can do to assist you please don't hesitate to give us a call.
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Confirmed Service Customer
I went in with 2 concerns. Sunroof wouldn't close properly and my steering wheel was making a noise. Sunroof was said to have no issues but all they did was put the net down so it would close, which I could have done. Never did they give me a call to ask if I needed that replaced, but assumed it closed so no other action was needed. I paid to have the steering wheel repaired and it is still making the noise. I was told to take it back. You don't provide loaners and I already had my car there for a whole day, I can't keep taking off of work to drop off the auto. I expect things to be completely accurately the first time, not have my time wasted with poor work being completed. This is the second time I have taken my auto there for the steering wheel issue, first time note says could not detect concern. How is it that everyone who is in my car hears it, yet a technician who is trained cannot detect. Having to keep going back and issue remains unreasonable is not good service. No solutions are being offered such as offering a loaner. I'm very disappointed in the service I've received there. Lady advisor, I believe her name is Stephanie, great overall service, friendly and helpful. Overall I'm not satisfied in the repair part.
Angela G.
SAN ANTONIO
Business Response
We apologize for the experience that you had at our service department. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact our team at your earliest convenience so we can resolve your concerns.
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Confirmed Service Customer
Brake problem was fixed under ���special coverage���.
David R.
MICO
Business Response
Hello, we are glad we could help! If you have any further questions, please don't hesitate to reach out!
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Confirmed Service Customer
We had a great buying experience at Freedom. Great customer service, top dollar for my trade! I would highly recommend working with Mr. Scott and his team.
Tausha N.
SAN ANTONIO
Business Response
Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
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Business Response
We appreciate you taking the time to leave us this excellent star rating! We look forward to working with you again in the future.
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Confirmed Service Customer
Bad experience just getting an oil change, Brandi very rude from get go, will not go back even though I had a great experience before when I purchased my car and service there before, I will drive 1hr and a half to go to another dealership. Such a shame
Virginia S.
PIPE CREEK
Business Response
We would like to apologize for the experience that you had at our service department. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns.
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Confirmed Sales Customer
Excellent staff and awesome customer service!!
Neftali M.
SAN ANTONIO
Business Response
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!
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Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. I look forward to speaking with you.
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Business Response
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
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Confirmed Service Customer
The service coordinator was very polite. The actual service on the truck was very quick. That���s what I need.
Todd S.
SAN ANTONIO
Business Response
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
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Business Response
Hi, thanks for your praise and kind comments about one of our team members. We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
I dropped off my truck and picked it up at the designated time. Service was great!
Leonel L.
SAN ANTONIO
Business Response
Hello, we're glad to hear you enjoyed your visit. Please let us know if there is anything else we can do for you; we are more than happy to help!