1470 Reviews Found
Confirmed Service Customer
My experience with the service department/advisor at Freedom Chevrolet was great. Lee B. took real good care of me, as well as my truck. He relays information really well, ensuring that I am fully aware of what was fixed that day.
Rene R.
SAN ANTONIO
Business Response
The whole Freedom Chevrolet team would like to thank you for this great feedback on your visit to our dealership. We are happy to hear that you were pleased with your visit and hope to see you in the future.
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Confirmed Service Customer
Everything went very smoothly and the service was performed MUCH quicker than I imagined!
Anna S.
San Antonio
Business Response
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please don't hesitate to reach out!
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Confirmed Sales Customer
Friendly. Helpful. I’ve enjoyed multiple car buying experiences here.
Anthony S.
SAN ANTONIO
Business Response
Hello, we really appreciate your feedback! Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Confirmed Service Customer
1) I emailed the GM of Freedom (Adam Scott) my complaints and he has yet to respond back to me. 2) I bought a coil wire on 12/3/19 from them to fix the problem with my truck. That did not work. I then spent $475 and had to take my truck to a different dealership to find out that the coil wire that I purchased was faulty. I will not be back to Freedom and will NOT recommend them to anyone.
Daniel R.
SAN ANTONIO
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (210) 444-2282 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
No problems scheduling an appointment; short wait time; friendly & helpful service advisor
Michael Z.
SAN ANTONIO
Business Response
Thank you for taking the time to share your feedback, Michael. I'm happy to hear that our service team took great care of you during your visit. We look forward to seeing you again soon. Thanks!
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Confirmed Service Customer
Just stopped to pick up license plates and signed up for the myrewards program.
Vilma S.
UNVERSAL CITY
Business Response
It's great to hear that you had such a positive experience with our services and thank you for the feedback. We value your business and look forward to your next service appointment.
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Business Response
Robert, thank you for sharing this incredible feedback with us about your service visit. Thanks again!
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Business Response
Shirley, it is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
It was great, they had coffee and plenty of room to sit and wait. The lady that took care of me was awesome. She updated me when needed and she had a great personality.
Rogelio M.
san antonio
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
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Confirmed Service Customer
The only thing I didn't like was that the dealership was not clean like other dealers.
Juan M.
SAN ANTONIO
Business Response
Juan, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Business Response
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out!
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Confirmed Service Customer
always prompt, professional & accurate service
Roberto L.
SAN ANTONIO
Business Response
Thank you for sharing these kind words. We really appreciate you taking the time to write about our service department and hope to see you again in the future.
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Confirmed Service Customer
Erika was so amazing!!! She had a smile on her face and brought a smile to mine. I’ll always come to Freedom Chevy for the amazing service and people!
Ralph S.
SAN ANTONIO
Business Response
We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Freedom Chevrolet team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
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Confirmed Service Customer
Communication from the adviser was on point
Jacob B.
SAN ANTONIO
Business Response
Hi, we are so happy to read such a great review about Freedom Chevrolet! If you're ever in need of more help, please let us know!
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Confirmed Service Customer
Everyone was very courteous and very professional and knowledgeable. They made us feel as if we were their only customers. Definitely very refreshing. Thank you Freedom Chevrolet!!!
Rogelio R.
SAN ANTONIO
Business Response
Rogelio, thank you for taking the time to write about your experience at our dealership. All of us at Freedom Chevrolet pride ourselves on our commitment to service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
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Confirmed Service Customer
Very greatful for Angel. He worked with me and I appreciate it deeply.
Beatrice T.
SAN ANTONIO
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
First of all, I did not have my truck serviced on 1/6/2020, it was serviced on 1/4/2020. I was told that my truck was getting the new tires and rims, that 3 recalls were going to be taken care of, washed (because it wasn't properly washed when I took delivery of the truck), and that for me to let them know of other things that needed to be taken care of. I needed the clear protective strip on the driver's door to be replaced...it seems to be peeling off from the lower area (this product wasn't free...you all charged for it). Long story short, truck only got the rims and tires because apparently they were not going to finish my truck in one day like they have said they would. By the way, these rims and tires should have been on my truck since the first week of December. Freedom failed to keep me updated with the order. I honestly don't think they ordered them until I called to check because no one had reached out to me. I regret giving a high rating on the delivery survey. Philip from sales has a way with words that makes you believe in all that he says. Did not enjoy my purchase nor my service at Freedom. It is disappointing that one person would ruin the whole experience. Other employees were courteous and genuine. The driver/porter that picked up my truck in Roma, Jose, was very respectful.
Diana C.
ROMA
Business Response
Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (210) 444-2282.
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Business Response
Hi, we are so happy to read such a great review about Freedom Chevrolet! If you have any further questions, please don't hesitate to reach out!
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Business Response
Hi, we are so happy to read such a great review about Freedom Chevrolet! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
I brought my truck in for an oil change and to have the transmission checked due to it shifting hard into 1st gear. Within 2 hours of leaving, I called Justin and advised him that now there is an additional issue and he stated that he was going to speak to the tech and call me back. To date, he has not called back. He even confirmed my phone number. At first, everything was great, but this is why I changed dealerships was due to service advisors and I still have the issue with my truck
April S.
SAN ANTONIO
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (210) 444-2282 to discuss your concerns, as your satisfaction is of utmost importance to us.