Went into Freedom to get my steering fixed. The diagnosis was a steering gear with a cost $2400. About that time I thought I might have purchased extended warranty. They sent me to finance and they confirmed I had bought a platinum extended warranty. The service writers were able to work it out so that my total out of pocket cost was $100. On top of that they provided me a new loaner truck while mine was in the shop. Overall an awesome experience.
Service takes a long time. I realize this time I did not have an appointment because I was having battery issues and came right in but in the past when I schedule an oil change I am still sitting there for 2 hours every time. The customer service side of things is great. The guys are always super helpful and I realize it is out of their control but service does take a long time.
Joshua Smith was awesome! Very nice and made me feel welcome. Compared to the other Service Advisors I had n the past he's the best and a genuinely nice guy. Definitely will pick him again as my Advisor on my next tune up on my car.
This was my first experience with the service department. Had the 500 mile oil change for my new corvette. Everyone was very friendly, professional, and answered my questions to my satisfaction. I couldn't have been happier with the service!