It's always a pleasure working with Lee Baer. He's very personable and provides tremendous customer assurance that my vehicles are in great hands. Your corvette technicians are some of the best in San Antonio.
We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Freedom Chevrolet team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
We apologize for the experience that you had at our service department We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact our team at your earliest convenience so we can resolve your concerns.
I’ve only had my vehicle serviced at the dealership since I purchased it. Last week I was very disappointed in the unnecessary upselling that occurred. I asked to have brakes checked and was told I need $486 is front brake replacement. I asked why so much $ and was told the rotors could not be turned and without asking quoted me the high performance pads even though sign in the dealer said $299 for pads, labor and rotors for trucks. Associate claimed that my truck did not qualify, but could not tell me why. Then they said I needed a $350 transmission clean out and an alignment. I just had them do an alignment on the last oil change. I went next door to Brake Check and they showed me how much “meat” was left on the rotors and had plenty of room to turn the rotors and they also replaced the pads with their best set all for $149. Sadly for Chevy I will never step foot in their service department again. You should be ashamed!! Long time GM owner is walking away for good.