The service department people were very friendly and explained everything. I was even pleasantly surprised when they called a day early to tell me my car was fixed. I am new to TX and used to live in AZ. My only complaint is when I picked up my car it had not been washed. When I lived in AZ any time my car was worked on they always washed it.
Through out the process Tony was great callled me everyday to let me know what was going on. I like how fast the service was, I have already told many friends about the service department. Thanks for all the hard work.
Bought new 2018 truck that needed Freon put into AC. 1 month later A/C quit blowing cod air. Taken in and pinhole in connector and compressor replaced. 1 week later no cold air again and had to return to service again. Now filled with Freon and watching overnight. Told them that won’t fix it as despite repairs last time , still losing Freon and A/c quits blowing cold air. Not satisfied, as this is third time to be serviced for this and is a new 2018 Silverado.
I had an appointment and I still have to wait an hour and fifteen minutes. When I called and made the appointment they told me it would be a 15-20 minute wait, it was not until I arrived that they told me it would be over an hour.
Mason was awesome to work with! He was very quick with all of his responses. I felt he was legitimately working with me to get me what I wanted, and not just trying to make a deal. I felt he was on my side, and his goal was to make me happy! He has continued to follow up with me after the deal has been done, and didn’t just drop me after papers were signed. Robert, with the finance department made everything extremely easy and buyer friendly. The fact that my new truck was brought to meet me halfway made the deal doable for me. I will be back to deal with Mason, Robert, and Team soon when we get ready to upgrade or 2015 Tahoe to a new one! Great job Freedom Chevrolet! Thank you so much!!