2nd bad experience here. Upon walking in no one greets you cuz they don’t want to help you. Everyone is standing around avoiding you. Then when you are helped it’s like they are inconvenienced. I was told 1 hour for oil change and was there 2 hours and 10 minutes. I never complained or asked questions cuz I just wanted to get my truck and be done with this visit.
The service on the sales floor was good. Justin sold me the bed extender and had it there in 24 hours. When I went to have the bed extender installed on my 2018 Colorado, I had seen that the price of installation on the MyChevy App was $90. When I asked Justin to confirm that, he told me it was $100. That seemed very reasonable and I was happy to pay a little more for good local service. However, when I when to drop off the vehicle, I asked the service writer, Jaime, to confirm the pricing with me and he quoted me $260 (based on the Technician's assessment). After I disputed that price, Jaime spoke to Justin and honored the original $100. The tech that preformed the installation, mounted it too high in the bed and, after I got home and inspected it, I had to bring the truck back a week later to have it corrected. Now I have holes drilled in my brand new truck and spray-in bed liner, from where it was first installed. Also, while the service manager did refund $100 for the labor, I hate that I had to go ask him to do that. If he knew the install was wrong and felt like it was appropriate to refund the labor, he should have made the effort to correct the situation himself. Instead I was placed in the position of the "needy customer" and felt like I was asking for him to do me a favor. Overall, I felt like the sales staff did the best they could, but the service technician left me with unnecessary holes drilled in my vehicle and wasted two of my days off work, the dealership's money, and hours of his labor. Freedom is only 3 miles from my home, so I would like to think that this is not the usual experience, but I am wary now.