1377 Reviews Found
Confirmed Service Customer
Service was good, but my $9.99 oil change and $225.00 transmission fluid and filter change ended up costing me $379.25 instead of the $250 or so I was expecting with the 3 additional quarts of oil and tax. They charged each part separately and labor as well as a $30.00 shop charge. I should have made them give me a breakdown of charges when I dropped my truck off, but they were super busy being that it was a Saturday and they were running a $9.99 oil change special and I didn't expect to be gouged. I can guarantee that I will take my vehicles somewhere else in the future for maintenance. I will only return to Freedom for warranty covered items.
Matthew W.
SAN ANTONIO
Business Response
Hi there, we regret your most recent visit with us was not up to the standards we strive for. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution.
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Confirmed Service Customer
When I made the appointment they told me I could get my radio looked at and my breaks. Then when I went in they told me they could only do the oil change and if I wanted the other stuff looked at I could leave my truck and they maybe could have it ready by Monday or Tuesday. I explained to Lee that I work Monday-Friday 7-6 he just looked at me like so what that all I can do for you. Take it or leave it. When I bought my truck no one showed me the ins and outs of my truck and when I should bring it in, for it���s first maintenance.
Elizabeth M.
CONVERSE
Business Response
We would like to apologize for your recent experience at our service department. Please contact us at your earliest convenience as we would like to discuss this matter and work towards a resolution.
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Confirmed Service Customer
Service was way too long. I do not blame the dealership, I should have scheduled on a day other than a service special day. Appointment time was 0745 and finally left there at 1022 for an oil change.
Brandon C.
SAN ANTONIO
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. I look forward to speaking with you.
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Confirmed Service Customer
My son took my Camaro in for its scheduled 6 month service. I made an appointment for 12 o'clock. He was there until 3 o'clock. During this time he watch people come and go. We own two Fords and a Lexus, plus we have owned Nissan and Chrysler. In my 40 years of owning cars this was our first GMC vehicle. Never have seen such horrible service. The sad part is my dad worked for GMC for 35 years. ����
Cynthia G.
SAN ANTONIO
Business Response
Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We hope you are willing to give us another chance. Please reach out to us so we can work towards a resolution.
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Confirmed Service Customer
Joel in sales was great went above and beyond for me very happy customer.
David G.
SAN ANTONIO
Business Response
Thank you for your feedback! Our team works hard to provide every customer with 5-star service and we're glad that you enjoyed your experience with us. If there's anything else we can do for you please don't hesitate to reach out. Take care! We can't wait to see you again, have a great day.
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Confirmed Service Customer
I took my truck in to have the fuel filter replaced... Got my truck back in great shape and nice and cleaned and washed. Angel Andino is a professional service advisor I highly recommend him.
Worfe C.
HELOTES
Business Response
Hi, we're so glad that we were able to go above and beyond your expectations! Thank you, and have a fantastic day!
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Business Response
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!
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Confirmed Service Customer
I made an appointment to take in my Truck for an oil change and 2 Software Update Recalls. I dropped off my Truck at my appointment time and was called when it was ready. It was very simply and convenient. Thanks Freedom Chevrolet!
Robert A.
SAN ANTONIO
Business Response
Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that our team made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us.
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Confirmed Service Customer
Rick and Angel did a great job . I would highly recommend Freedom Chevy Service anytime.
Royce S.
SAN ANTONIO
Business Response
We really appreciate your feedback! We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won���t hesitate to reach out to us.
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Business Response
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
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Confirmed Service Customer
My business transaction was handled in a professional and timely manner. I am very please with all phases of the transaction.
Michael D.
SAN ANTONIO
Business Response
5-star customer service is always our number one goal, and we're so happy to hear you had a great experience! Please let us know if there's anything else we can do for you.
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Business Response
We apologize that we did not meet your expectations, but would like to thank you for providing us with this feedback. We want to research your situation and discuss options to make things right. Please contact our team at your earliest convenience so we can work on a solution.
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Confirmed Service Customer
Very polite, competent, and professional staff! The service writer who handled my business was new to me, but gave me the same superior service I associate with Freedom.
Robert H.
SAN ANTONIO
Business Response
Thank you for taking the time to share your experience with us. We will be sure to pass along your compliments to our team. We look forward to assisting you again in the future.
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Confirmed Sales Customer
The staff at your dealership were by far the most polite and efficient compares to the seven other Chevrolet dealerships I went to before buying. I never felt like my time was being wasted while simultaneously feeling unrushed.
Matthew K.
SAN ANTONIO
Business Response
Hi, we are so pleased you enjoyed your visit to Freedom Chevrolet! Thank you again for leaving us this response!
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Business Response
We appreciate you taking the time to leave us this excellent star rating! We look forward to working with you again in the future. Thank you again for the great review!
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Confirmed Service Customer
The service tech, Brandi, was very professional and a great customer service representative for Freedom Chevrolet. I had a battery issue, called for an appointment and was seen within 20 minutes. Brandi got me right in and the service tech even found a safety issue with my brakes which they fixed at no charge. I was pleased that they we able to replace my battery and fix the brake vacuum pump while I waited. Brandi kept me informed and the charge was exactly as she advised on the battery replacement. Well done. Thank you.
Michael H.
SAN ANTONIO
Business Response
Hello, we are glad we could help! Hi, thanks for taking the time to leave a review.
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Confirmed Service Customer
Professional staff and overall very happy with my experience.
Jason R.
San Antonio
Business Response
We appreciate you taking the time to leave us this excellent star rating! We look forward to working with you again in the future. Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Confirmed Service Customer
Took 20 minutes for someone to help me.Was told it would take an hour and 45 minutes,ended being there for 2 hours and 30 minutes.
Blanca V.
SAN ANTONIO
Business Response
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Business Response
Thank you for choosing Freedom Chevrolet as your first choice for all your automotive needs! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Business Response
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We hope to be of service to you again in the future. Best wishes, Freedom Chevrolet